Products that require shipping are sent by UPS Ground, Fedex Ground or USPS and typically take 5-7 business days for delivery. We ship to the U.S. and Canada. For returns, everything must be returned in as-new condition within 30 days of receipt for a full refund. Returns with damaged or used items will be prorated. Refunds are credited within 7 business days of receipt of the return. Shipping and handling is not refundable. You must contact us first to obtain a return number.